INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At MG Custom Goods, we strive to ensure that the products you receive align closely with the images displayed on our platform. However, please note that minor variations may occur due to factors such as screen resolution, lighting conditions, and manufacturing processes. Rest assured, our commitment to delivering quality remains unwavering, and any differences will be minimal. If you ever have specific concerns or questions about a product, our customer support team is here to assist you and address any queries you may have. Your satisfaction is our priority, and we aim to exceed your expectations with every purchase.

Where can I view my sales receipt?

To view your sales receipt, you can check your email inbox associated with your MG Custom Goods account. We automatically send a confirmation email with your sales receipt to the email address provided during the purchase.

How can I return an item?

ocate the specific order containing the item you wish to return and select the corresponding option to start the return process. Follow the provided instructions, which typically include specifying the reason for the return and, if applicable, attaching any relevant photos. Once your return request is submitted, our customer support team will review it promptly and provide you with further instructions, including details on the return shipping process. We are committed to ensuring a smooth and efficient return experience, and our team is available to address any concerns or queries you may have throughout the process. Your satisfaction is our priority, and we appreciate your trust in MG Custom Goods.

Will you restock items indicated as ā€œout of stock?ā€

At MG Custom Goods, we are committed to providing you with the best shopping experience. While we strive to maintain ample stock of our popular items, the availability of products is subject to demand and inventory levels. We regularly update our website to reflect current stock status. If an item is marked as "out of stock," we recommend checking back periodically, as we frequently restock our inventory based on demand. Alternatively, you can sign up for product notifications on our website to receive alerts when the desired item is back in stock.

Where can I ship my order?

We offer shipping to various locations to ensure our customers worldwide can enjoy MG Custom Goods. During the checkout process on our website, you will be prompted to enter your shipping address. Please provide the accurate shipping details, including your complete address, city, state, and zip code. This information allows us to determine the shipping options available for your location and calculate any associated costs. If you have specific inquiries about shipping to a particular region or country, feel free to reach out to our customer support team for assistance. We appreciate your interest in MG Custom Goods and look forward to delivering your order to your designated location.

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